Branch Operations Manager
Open (Has Applications)
Molo
Operations
Full time
Accepting Applications
This position is open and accepting applications. We have already received some applications, but you can still apply.
Job Description
Lead one of our branch operations and ensure excellent customer service and business growth. You will manage branch staff, oversee daily operations, and drive business development in your area.
Key Responsibilities
• Manage branch operations and staff
• Ensure excellent customer service delivery
• Drive business growth and loan origination
• Monitor branch performance and KPIs
• Handle escalated customer issues
• Ensure compliance with policies and regulations
• Develop and maintain clients relationships
• Prepare branch reports and analysis
• Ensure excellent customer service delivery
• Drive business growth and loan origination
• Monitor branch performance and KPIs
• Handle escalated customer issues
• Ensure compliance with policies and regulations
• Develop and maintain clients relationships
• Prepare branch reports and analysis
Requirements
• Bachelor's degree in Business, Finance, or related field
• 5+ years of experience in banking or microfinance
• Previous management or supervisory experience
• Strong leadership and team management skills
• Excellent customer service orientation
• Knowledge of lending operations and regulations
• Ability to meet and exceed business targets
• 5+ years of experience in banking or microfinance
• Previous management or supervisory experience
• Strong leadership and team management skills
• Excellent customer service orientation
• Knowledge of lending operations and regulations
• Ability to meet and exceed business targets
Experience Level
Senior Level
Job Details
Location
Molo
Department
Operations
Employment Type
Full time
Application Deadline
June 19, 2026
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